Refunds and Returns
Refunds & Returns T&C:
At City N Country, we aim to provide exceptional service and products that meet your needs. Please review our refund and returns policy below:
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Change of Mind Purchases:
- For change of mind purchases, we offer in-store or online credit only.
- The buyer is responsible for returning the unused item within 14 days of purchase, accompanied by proof of purchase, such as a receipt.
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Online Returns:
- Online purchases must be returned at the buyer's expense to the following address: PO Box 6736 Cairns, QLD, 4870
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Exceptions to Change of Mind Policy:
- Please choose carefully, as sale items cannot be returned if you change your mind.
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Faulty Items:
- Faulty items can be returned for a refund or exchange within 30 days from the date of purchase. This is in addition to your rights under the Australian Consumer Law.
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Contact Us:
- If you have any questions or concerns regarding our refund and returns policy, please don't hesitate to contact us.
Thank you for choosing City N Country. We appreciate your support and understanding.
Sincerely, City N Country