Refunds and Returns

Refunds & Returns T&C:

At City N Country, we aim to provide exceptional service and products that meet your needs. Please review our refund and returns policy below:

  1. Change of Mind Purchases:

    • For change of mind purchases, we offer in-store or online credit only.
    • The buyer is responsible for returning the unused item within 14 days of purchase, accompanied by proof of purchase, such as a receipt.

  2. Online Returns:

    • Online purchases must be returned at the buyer's expense to the following address: PO Box 6736 Cairns, QLD, 4870

  3. Exceptions to Change of Mind Policy:

    • Please choose carefully, as sale items cannot be returned if you change your mind.

  4. Faulty Items:

    • Faulty items can be returned for a refund or exchange within 30 days from the date of purchase. This is in addition to your rights under the Australian Consumer Law.

  5. Contact Us:

    • If you have any questions or concerns regarding our refund and returns policy, please don't hesitate to contact us.

Thank you for choosing City N Country. We appreciate your support and understanding.

Sincerely, City N Country